Give feedback

We value your feedback, whether it’s a compliment, complaint, idea and/or suggestion. This way we can capture what we are doing well and look at where we need to improve our service.

You can share your feedback through one of the following ways:

• talk to our staff
• call the Quality team on 9448 6102 during business hours
• email the Quality team at feedback@cohealth.org.au
• fill in a feedback form and put in the feedback box in waiting areas or give it to our staff
• write to the cohealth Quality team at 90 Maribyrnong Street, Footscray 3011
• write to us in your language using the translated feedback forms in the resources section on this page
• complete the online feedback form below

frequently asked questions

What happens with the feedback?

We will look into what you say, and if requested, we will respond within 30 days.

Do I need to give my name?

No, but if you would like to hear back from us, we need your name and contact information.

What if I’m not happy with the response to my feedback?

You can phone the cohealth Quality team 9448 6102 or contact any of these services:

Health Complaints Commissioner
Call 1300 528 113

Mental Health and Wellbeing Commission
Call 1800 246 054

Aged Care Quality and Safety Commission
Call 1800 951 822

Disability Services Commissioner
Call 1800 677 342

NDIS Quality and Safeguards Commission
Call 1800 035 544

Commission for Children and Young People
Call 1300 782 978

Victims of Crime Commission
Call 1800 010 017

Office of the Victorian Information Commissioner
Call 1300 006 842